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build-zoom-virtual-agent

de anthropics

Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting.

Resumen

SKILL.mdLeída en 8444efc

/build-zoom-virtual-agent

Background reference for Zoom Virtual Agent across:

  • Web campaign/chat embeds.
  • Android WebView wrappers.
  • iOS WKWebView wrappers.
  • Knowledge-base sync and custom API ingestion.

Official docs:

  • https://developers.zoom.us/docs/virtual-agent/
  • https://developers.zoom.us/docs/virtual-agent/web/
  • https://developers.zoom.us/docs/virtual-agent/android/
  • https://developers.zoom.us/docs/virtual-agent/ios/

Routing Guardrail

Quick Links

  1. concepts/architecture-and-lifecycle.md
  2. scenarios/high-level-scenarios.md
  3. references/versioning-and-drift.md
  4. references/samples-validation.md
  5. references/environment-variables.md
  6. troubleshooting/common-drift-and-breaks.md
  7. RUNBOOK.md

Platform skills:

Common Lifecycle Pattern

  1. Configure campaign or entry ID in Virtual Agent admin.
  2. Initialize SDK in web or WebView container.
  3. Wait for readiness (zoomCampaignSdk:ready or waitForReady()) before calling APIs.
  4. Register bridge handlers (exitHandler, commonHandler, support_handoff) when native orchestration is needed.
  5. Handle conversation lifecycle (engagement_started, engagement_ended) and UI state.
  6. End chat (endChat) and clean up listeners.

High-Level Scenarios

  • Website campaign launcher with contextual customer attributes.
  • Mobile app WebView chat with native close/handoff bridge.
  • External URL handling via system browser vs in-app browser policy.
  • Knowledge-base sync from external systems using custom API connector.
  • Cross-team support flow that escalates from bot to live support with handoff payload.

Chaining

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.

Archivos 23 archivos

y 11 archivos más en GitHub

Instálala a mano

Deska ejecuta esto por ti, para cada agente que elijas. Para ejecutarlo tú en una terminal:

npx skills add anthropics/knowledge-work-plugins --skill build-zoom-virtual-agent

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