MarketplaceSKILL.mdLeída en a3768d0
persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
Resumen
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
Archivos 1 archivo
Instálala a mano
Deska ejecuta esto por ti, para cada agente que elijas. Para ejecutarlo tú en una terminal:
npx skills add googleworkspace/cli --skill persona-customer-supportMás de googleworkspace
- gws-gmailgoogleworkspaceOficialGmail: Send, read, and manage email.78.8 k instalaciones en skills.sh0
- gws-gmail-sendgoogleworkspaceOficialGmail: Send an email.72.7 k instalaciones en skills.sh0
- gws-drivegoogleworkspaceOficialGoogle Drive: Manage files, folders, and shared drives.71.8 k instalaciones en skills.sh0
- gws-sharedgoogleworkspaceOficialgws CLI: Shared patterns for authentication, global flags, and output formatting.63.4 k instalaciones en skills.sh0
- gws-calendargoogleworkspaceOficialGoogle Calendar: Manage calendars and events.58.6 k instalaciones en skills.sh0
